Likes
- Offers a more premium image compared to others in the segment.
- Very fuel efficient 3-cylinder turbo engine.
- Good range of standard equipment and safety features.
- Thanks to depreciation, offers good bang for your buck.
Used Volkswagen T-Cross review
2020 - 2022
Dislikes
- Typical Volkswagen build quality and reliability concerns.
- Appears to suffer from increased depreciation compered to others in the segment.
- Parts and maintenance often ask a premium.
- Short of the (slightly) fancy badge, offers nothing special.
Stuff you should know
- The Volkswagen T-Cross is a subcompact SUV positioned in the highly competitive small SUV segment in Australia. It offers a blend of practicality, urban-friendly dimensions, and stylish design, competing with models like the Hyundai Kona, Mazda CX-30, and Toyota Yaris Cross.
- The T-Cross is powered by a 1.0-litre 3-cylinder turbocharged engine producing 85kW and 200Nm, mated to a 7-speed DSG (dual-clutch) automatic transmission. Higher variants, like the 85TSI Style, also come with this engine, offering a good balance between efficiency and enough performance for urban driving.
- The T-Cross is available in several trim levels in Australia, Life, CityLife, Style and R-Line with the base 85TSI Life being the most common variants on the used market. However the R-Line trim adds sportier design cues, larger alloy wheels, and more advanced features, appealing to buyers seeking a sportier aesthetic.
- An update to the Australian market T-Cross came in late 2023, which introduced slight revisions in technology, safety features, and some aesthetic tweaks, including more standard features across the range and improved infotainment options.
- Standard features across most trims include LED headlights, alloy wheels (16-inch to 18-inch depending on the variant), roof rails, and front and rear parking sensors. The R-Line variant typically comes with sportier 18-inch wheels and a more aggressive body kit.
- The T-Cross is known for its spacious and practical interior for a vehicle of its size. Even base models come equipped with an 8-inch touchscreen infotainment system, Apple CarPlay, and Android Auto. Higher trims add ambient lighting, digital driver displays, and dual-zone climate control.
- Safety has been a strong selling point, with standard features like autonomous emergency braking, lane-keep assist, blind-spot monitoring, and adaptive cruise control. The T-Cross has a 5-star ANCAP safety rating, making it an attractive option for families and city dwellers prioritising safety.
- The T-Cross offers a versatile and practical cabin with a 385-litre boot capacity, which expands to 1,281 litres with the rear seats folded down. The sliding rear bench adds to the practicality, allowing rear passengers to adjust for more legroom or to increase cargo space.
- The T-Cross has appealed to young professionals, small families, and urban buyers seeking a compact SUV with a premium feel, good fuel efficiency, however Volkswagen’s less than steller reputation for build quality and reliability has impacted the T-Cross with owners reporting a host of common problems. In addition owners have also reported less than impressive after sales support from Volkswagen dealerships.
- It’s also important to be aware that when compared to rivals like the Mazda CX-3, the T-Cross also appears to suffer from increased depreciation, combine this with the premiums often asked for spare parts and maintenance and it’s critical to consider all the factors before buying a new or used example. Read on to learn more.
What goes wrong
Exterior Issues
- A common issue reported by owners of higher trim Volkswagen T-Cross models with power folding mirrors is that the mirrors sometimes fail to fold back out after being folded in. Even when they do function, the process can be extremely slow. Additionally, the mirror itself may adjust to a different position after folding, requiring the driver to manually readjust it each time.
- Several T-Cross owners have noted that the keyless entry system can be unreliable, occasionally failing to recognize the key. Some drivers have managed to resolve this with a software update, while others continue to face issues, even after multiple attempts to fix it.
- Even basic components, such as the VW badge on the front grille, have reportedly come loose, raising concerns about overall build quality. This is a frequent complaint among T-Cross owners who expected better from a brand like Volkswagen.
- A frustrating issue for many T-Cross owners involves the parking sensors, which sometimes activate without any visible obstacles. This “phantom detection” issue, while amusing to some who joke about it detecting ghosts, points to an underlying problem with sensor calibration or sensitivity.
- Premature wear of the factory-fitted wiper blades is a widespread issue, particularly in hot climates. Some owners report the wiper blades beginning to degrade after just a few months of use, with many experiencing juddering or noise when operating the wipers.
Interior Issues
- Owners frequently report connectivity issues with the infotainment system, particularly with Bluetooth, Apple CarPlay, and Android Auto. These systems often struggle to pair with devices, experience slow response times, or drop out entirely. While software updates have been recommended, they haven’t always resolved the problems, leaving some owners frustrated with the system’s reliability.
- Crackling noises from the speakers, which sound like the speaker drivers themselves are damaged, have been reported by some T-Cross owners. Additionally, some have had problems with the USB ports not functioning properly, adding to their dissatisfaction with the vehicle’s electronic systems.
- Inside the cabin, build quality complaints continue, with gear knobs reportedly coming loose, various interior rattles developing, and an overall fit and finish that does not meet expectations. These issues undermine the premium feel Volkswagen aims to deliver.
- One of the more alarming problems reported is water ingress into the cabin, particularly in the driver and passenger footwells. In some cases, this has led to soaked carpets and a musty smell developing over time. The issue is often linked to improperly fitted windscreen seals or a problematic joint in the bulkhead. Some owners have had the issue fixed, only for it to recur. Excessive moisture can cause condensation, potential mold growth, and even future electrical issues, posing a long-term risk.
Exterior Issues
- A common issue reported by owners of higher trim Volkswagen T-Cross models with power folding mirrors is that the mirrors sometimes fail to fold back out after being folded in. Even when they do function, the process can be extremely slow. Additionally, the mirror itself may adjust to a different position after folding, requiring the driver to manually readjust it each time.
- Several T-Cross owners have noted that the keyless entry system can be unreliable, occasionally failing to recognize the key. Some drivers have managed to resolve this with a software update, while others continue to face issues, even after multiple attempts to fix it.
- Even basic components, such as the VW badge on the front grille, have reportedly come loose, raising concerns about overall build quality. This is a frequent complaint among T-Cross owners who expected better from a brand like Volkswagen.
- A frustrating issue for many T-Cross owners involves the parking sensors, which sometimes activate without any visible obstacles. This “phantom detection” issue, while amusing to some who joke about it detecting ghosts, points to an underlying problem with sensor calibration or sensitivity.
- Premature wear of the factory-fitted wiper blades is a widespread issue, particularly in hot climates. Some owners report the wiper blades beginning to degrade after just a few months of use, with many experiencing juddering or noise when operating the wipers.
Interior Issues
- Owners frequently report connectivity issues with the infotainment system, particularly with Bluetooth, Apple CarPlay, and Android Auto. These systems often struggle to pair with devices, experience slow response times, or drop out entirely. While software updates have been recommended, they haven’t always resolved the problems, leaving some owners frustrated with the system’s reliability.
- Crackling noises from the speakers, which sound like the speaker drivers themselves are damaged, have been reported by some T-Cross owners. Additionally, some have had problems with the USB ports not functioning properly, adding to their dissatisfaction with the vehicle’s electronic systems.
- Inside the cabin, build quality complaints continue, with gear knobs reportedly coming loose, various interior rattles developing, and an overall fit and finish that does not meet expectations. These issues undermine the premium feel Volkswagen aims to deliver.
- One of the more alarming problems reported is water ingress into the cabin, particularly in the driver and passenger footwells. In some cases, this has led to soaked carpets and a musty smell developing over time. The issue is often linked to improperly fitted windscreen seals or a problematic joint in the bulkhead. Some owners have had the issue fixed, only for it to recur. Excessive moisture can cause condensation, potential mold growth, and even future electrical issues, posing a long-term risk. There have also been reports of water accumulation in the boot, though this seems to be less common.
- Many T-Cross owners have expressed frustration with Volkswagen’s customer service and after-sales support. Some dealerships have been slow to acknowledge recurring problems like water ingress, often attributing wet carpets to user error, such as wet shoes. The dissatisfaction has been significant enough for some owners to state they would not purchase a Volkswagen again due to these service issues.
Mechanical Issues
- Coolant leaks, including issues with the water pump located at the back of the engine head, are not uncommon in the T-Cross. This water pump is known to be fragile, and many owners find themselves needing to replace it every three to four years, which can add to long-term maintenance costs.
- Some T-Cross models have been reported to consume oil at a higher-than-expected rate, requiring owners to top up oil more frequently than with other vehicles in this class. This has been a long-standing issue with several Volkswagen models and remains a concern for T-Cross owners.
- Turbo actuator issues are another concern that has become more common among T-Cross owners. This can result in decreased performance or the vehicle going into limp mode until the issue is addressed.
- Like many modern direct injection engines, the T-Cross can suffer from inlet manifold clogging over time. This reduces engine efficiency and power, eventually requiring a cleaning procedure to restore performance.
- The T-Cross requires a timing belt replacement at around 105,000 km or seven years, whichever comes first. This is a critical maintenance task to avoid potentially serious engine damage.
- The engine’s breather system, known as the PCV (Positive Crankcase Ventilation) system, can develop issues, leading to poor engine performance or even oil leaks. This is another common issue seen across many Volkswagen models.
- Over time, the plastic components in the engine bay can become brittle and prone to cracking, which can lead to a variety of minor but annoying problems, such as fluid leaks or sensor failures.
Transmission Issues
- Although the T-Cross’s DSG dual-clutch transmission is more reliable than earlier iterations, some owners still experience mechatronics issues, which can affect the smoothness of gear shifts or cause the vehicle to behave erratically. However, these problems seem to be less frequent than in older Volkswagen models.
Exterior Issues
- A common issue reported by owners of higher trim Volkswagen T-Cross models with power folding mirrors is that the mirrors sometimes fail to fold back out after being folded in. Even when they do function, the process can be extremely slow. Additionally, the mirror itself may adjust to a different position after folding, requiring the driver to manually readjust it each time.
- Several T-Cross owners have noted that the keyless entry system can be unreliable, occasionally failing to recognize the key. Some drivers have managed to resolve this with a software update, while others continue to face issues, even after multiple attempts to fix it.
- Even basic components, such as the VW badge on the front grille, have reportedly come loose, raising concerns about overall build quality. This is a frequent complaint among T-Cross owners who expected better from a brand like Volkswagen.
- A frustrating issue for many T-Cross owners involves the parking sensors, which sometimes activate without any visible obstacles. This “phantom detection” issue, while amusing to some who joke about it detecting ghosts, points to an underlying problem with sensor calibration or sensitivity.
- Premature wear of the factory-fitted wiper blades is a widespread issue, particularly in hot climates. Some owners report the wiper blades beginning to degrade after just a few months of use, with many experiencing juddering or noise when operating the wipers.
Interior Issues
- Owners frequently report connectivity issues with the infotainment system, particularly with Bluetooth, Apple CarPlay, and Android Auto. These systems often struggle to pair with devices, experience slow response times, or drop out entirely. While software updates have been recommended, they haven’t always resolved the problems, leaving some owners frustrated with the system’s reliability.
- Crackling noises from the speakers, which sound like the speaker drivers themselves are damaged, have been reported by some T-Cross owners. Additionally, some have had problems with the USB ports not functioning properly, adding to their dissatisfaction with the vehicle’s electronic systems.
- Inside the cabin, build quality complaints continue, with gear knobs reportedly coming loose, various interior rattles developing, and an overall fit and finish that does not meet expectations. These issues undermine the premium feel Volkswagen aims to deliver.
- One of the more alarming problems reported is water ingress into the cabin, particularly in the driver and passenger footwells. In some cases, this has led to soaked carpets and a musty smell developing over time. The issue is often linked to improperly fitted windscreen seals or a problematic joint in the bulkhead. Some owners have had the issue fixed, only for it to recur. Excessive moisture can cause condensation, potential mold growth, and even future electrical issues, posing a long-term risk. There have also been reports of water accumulation in the boot, though this seems to be less common.
- Many T-Cross owners have expressed frustration with Volkswagen’s customer service and after-sales support. Some dealerships have been slow to acknowledge recurring problems like water ingress, often attributing wet carpets to user error, such as wet shoes. The dissatisfaction has been significant enough for some owners to state they would not purchase a Volkswagen again due to these service issues.
Mechanical Issues
- Coolant leaks, including issues with the water pump located at the back of the engine head, are not uncommon in the T-Cross. This water pump is known to be fragile, and many owners find themselves needing to replace it every three to four years, which can add to long-term maintenance costs.
- Some T-Cross models have been reported to consume oil at a higher-than-expected rate, requiring owners to top up oil more frequently than with other vehicles in this class. This has been a long-standing issue with several Volkswagen models and remains a concern for T-Cross owners.
- Turbo actuator issues are another concern that has become more common among T-Cross owners. This can result in decreased performance or the vehicle going into limp mode until the issue is addressed.
- Like many modern direct injection engines, the T-Cross can suffer from inlet manifold clogging over time. This reduces engine efficiency and power, eventually requiring a cleaning procedure to restore performance.
- The T-Cross requires a timing belt replacement at around 105,000 km or seven years, whichever comes first. This is a critical maintenance task to avoid potentially serious engine damage.
- The engine’s breather system, known as the PCV (Positive Crankcase Ventilation) system, can develop issues, leading to poor engine performance or even oil leaks. This is another common issue seen across many Volkswagen models.
- Over time, the plastic components in the engine bay can become brittle and prone to cracking, which can lead to a variety of minor but annoying problems, such as fluid leaks or sensor failures.
Transmission Issues
- Although the T-Cross’s DSG dual-clutch transmission is more reliable than earlier iterations, some owners still experience mechatronics issues, which can affect the smoothness of gear shifts or cause the vehicle to behave erratically. However, these problems seem to be less frequent than in older Volkswagen models.
Should you buy it?
When considering purchasing a Volkswagen T-Cross, it’s clear that many owners are highly satisfied with their cars. Thousands of drivers adore their T-Cross and have had trouble-free experiences, and if you buy one, you could very well be one of those lucky owners.
However, it’s important to be mindful of some potential downsides. Volkswagen has a reputation for inconsistent customer service, which has led to complaints from some owners. Additionally, maintenance and repair costs for Volkswagens tend to be higher than average, with premium prices for parts and labour, not to mention many T-Cross are already reporting a host of common issues and it’s important to remember, this is still a relatively new car. This, combined with the potential for significant depreciation, means the ownership costs can be steeper than some of its competitors.
While the T-Cross is a relatively well-rounded car, it doesn’t necessarily stand out in any one area within the competitive small SUV segment. It offers solid features, but nothing particularly extraordinary that sets it apart from rivals in terms of performance, innovation, or value.
The one notable advantage the T-Cross holds is the brand appeal associated with Volkswagen, which often attracts buyers looking for a badge with prestige and a perceived premium feel. However, it’s worth asking yourself if brand appeal alone is enough to justify the purchase, especially when competitors might offer better value or features for the same price.
In the end, if you’re after substance over brand image,
When considering purchasing a Volkswagen T-Cross, it’s clear that many owners are highly satisfied with their cars. Thousands of drivers adore their T-Cross and have had trouble-free experiences, and if you buy one, you could very well be one of those lucky owners.
However, it’s important to be mindful of some potential downsides. Volkswagen has a reputation for inconsistent customer service, which has led to complaints from some owners. Additionally, maintenance and repair costs for Volkswagens tend to be higher than average, with premium prices for parts and labour, not to mention many T-Cross are already reporting a host of common issues and it’s important to remember, this is still a relatively new car. This, combined with the potential for significant depreciation, means the ownership costs can be steeper than some of its competitors.
While the T-Cross is a relatively well-rounded car, it doesn’t necessarily stand out in any one area within the competitive small SUV segment. It offers solid features, but nothing particularly extraordinary that sets it apart from rivals in terms of performance, innovation, or value.
The one notable advantage the T-Cross holds is the brand appeal associated with Volkswagen, which often attracts buyers looking for a badge with prestige and a perceived premium feel. However, it’s worth asking yourself if brand appeal alone is enough to justify the purchase, especially when competitors might offer better value or features for the same price.
In the end, if you’re after substance over brand image, there are likely more compelling options in the small SUV market to explore.
Should you buy it?
When considering purchasing a Volkswagen T-Cross, it’s clear that many owners are highly satisfied with their cars. Thousands of drivers adore their T-Cross and have had trouble-free experiences, and if you buy one, you could very well be one of those lucky owners.
However, it’s important to be mindful of some potential downsides. Volkswagen has a reputation for inconsistent customer service, which has led to complaints from some owners. Additionally, maintenance and repair costs for Volkswagens tend to be higher than average, with premium prices for parts and labour, not to mention many T-Cross are already reporting a host of common issues and it’s important to remember, this is still a relatively new car. This, combined with the potential for significant depreciation, means the ownership costs can be steeper than some of its competitors.
While the T-Cross is a relatively well-rounded car, it doesn’t necessarily stand out in any one area within the competitive small SUV segment. It offers solid features, but nothing particularly extraordinary that sets it apart from rivals in terms of performance, innovation, or value.
The one notable advantage the T-Cross holds is the brand appeal associated with Volkswagen, which often attracts buyers looking for a badge with prestige and a perceived premium feel. However, it’s worth asking yourself if brand appeal alone is enough to justify the purchase, especially when competitors might offer better value or features for the same price.
In the end, if you’re after substance over brand image, there are likely more compelling options in the small SUV market to explore.
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Models, pricing & features
Tech specs
Body Styles
- 5 door Wagon
Engine Specs
- 1.0 litre, 3-cylinder turbo petrol, 85kW / 200Nm (All Models)
Transmission
- 7-speed Sports Automatic Dual Clutch (All Models)
Fuel Consumption
- 5.0 – 6.0 / 100km (All Models)
Length
- 4108mm (All Models)
Width
- 1760mm (All Models)
Height
- 1583mm (All Models)
Wheelbase
- 2563mm (All Models)
Kerb Weight
- Unknown kg (All Models)
Towing
- 630kg (unbraked) – 1100kg (braked) (All Models)
Ancap Ratings
- 5 stars, tested 2019 (All Models)
Body Styles
- 5 door Wagon
Engine Specs
- 1.0 litre, 3-cylinder turbo petrol, 85kW / 200Nm (All Models)
Transmission
- 7-speed Sports Automatic Dual Clutch (All Models)
Fuel Consumption
- 5.0 – 6.0 / 100km (All Models)
Length
- 4108mm (All Models)
Width
- 1760mm (All Models)
Height
- 1583mm (All Models)
Wheelbase
- 2563mm (All Models)
Kerb Weight
- Unknown kg (All Models)
Towing
- 630kg (unbraked) – 1100kg (braked) (All Models)
Ancap Ratings
- 5 stars, tested 2019 (All Models)
Body Styles
- 5 door Wagon
Engine Specs
- 1.0 litre, 3-cylinder turbo petrol, 85kW / 200Nm (All Models)
Transmission
- 7-speed Sports Automatic Dual Clutch (All Models)
Fuel Consumption
- 5.0 – 6.0 / 100km (All Models)
Length
- 4108mm (All Models)
Width
- 1760mm (All Models)
Height
- 1583mm (All Models)
Wheelbase
- 2563mm (All Models)
Kerb Weight
- Unknown kg (All Models)
Towing
- 630kg (unbraked) – 1100kg (braked) (All Models)
Ancap Ratings
- 5 stars, tested 2019 (All Models)
Warranty & servicing
Warranty
- 5 years / unlimited km (All Models)
Servicing
- 15,000 km / 12 months (All Models)
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Disclaimer
Please note that pricing information is subject to fluctuations in the automotive market.
Information correct as of Oct 11, 2024.
The advice provided on this website is general advice only. It has been prepared without taking into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice, having regard to your own objectives, financial situation and needs.
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